So I'll actually buy that there are confused 37s customers out there and that a loud blog post will help alleviate that. But a note AFTER the resolution would

So I'll actually buy that there are confused 37s customers out there and that a loud blog post will help alleviate that. But a note AFTER the resolution would have had a similar effect. Something like, "We had an issue with GS-- we thought their language was confusing and, when we reached out, they agreed and made some changes. BRAVO! We've asked them to drop a note to anyone who's posted a question on 37s GS areas to let them know where they can get help if they want to talk to 37s reps. They agreed. BRAVO!" i.e. do the blog post, but do it after the happy ending. Does a bombastic blog post get more attention and probably capture a few eyeballs that it otherwise might not? Sure. Would I ensure respect for my newly seeded lawn by savagely beating up the first kid to walk on it? Sure. Kids and startups make mistakes. Let's be decent human beings when they do.