3 ms·
His advice really is 'good user experience is good; bad user experience is bad.' Human intervention is not essential to good user experience in most of his exam
by gavinh 14y ago
His advice really is 'good user experience is good; bad user experience is bad.' Human intervention is not essential to good user experience in most of his examples; he compares the human versions to poor implementations of automation. A form with some validation and normalization is probably a better user experience than having a human review the fields.
- derefr 14y agoI wouldn't say that was his advice at all. I read it as being something more like "there isn't always a (known, or sensible-ROI to research) way to make an automated user experience anywhere near as good as what you get by just having a human do it."