I posted this in the last thread, but the connection here is more clear: Paul writes in his startup FAQ: "The one book we encourage startup founders to read i

I posted this in the last thread, but the connection here is more clear: Paul writes in his startup FAQ: "The one book we encourage startup founders to read is Dale Carnegie's How to Win Friends and Influence People. It's critically important for anyone in business." If you read that you get that one of the central points is: don't put people on the defensive. Guy Kawasaki in Art of the Start has a paragraph labeled "Wait When You Hate": "Although you should always answer e-mail in under twenty-four hours, there is one case where you should wait at least twenty-four hours before responding: when you're angry, offended or argumentative. E-mail written when you're in these moods tends to exacerbate problems, so delay your response."