3 ms·
"And that's the problem with airing dirty laundry in public." That's GS's mission, of course. "Fortunately for Jason, the GetSatisfaction folks are obsessed w
by Semiapies 18y ago
"And that's the problem with airing dirty laundry in public."
That's GS's mission, of course.
"Fortunately for Jason, the GetSatisfaction folks are obsessed with listening and responding."
No. Fortunately for GS, 37S started off with a public complaint and GS chose to respond quickly. "Cornered" or not, GS really had nothing to stand on if they'd opted to leave things untouched and 37S had taken the legal route.
They're not scrambling to make "customers" happy, they're scrambling to avoid a company with deep pockets and a bored legal team from noticing this little story, going to GS, and seeing "My Litigious Company's Customer Support Page".