Thor Muller posts an open letter to Jason Fried: http://blog.getsatisfaction.com/2009/03/31/open-letter-to-jason-fried/ http://blog.getsatisfaction.com/2009/03

Thor Muller posts an open letter to Jason Fried: http://blog.getsatisfaction.com/2009/03/31/open-letter-to-jason-fried/ http://blog.getsatisfaction.com/2009/03/31/open-letter-to-ja... ...and negates 95% of the "he should have been nicer about it" complaints about the original post by saying "And while I would have preferred you sending us a note, or even posting it somewhere less trafficked than your popular blog, the fact is that Get Satisfaction is a huge proponent of public airing of grievances. You were right to bring it to our attention any way you saw fit."