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While I agree it's eminently reasonable, it can sometimes take a day or two to work through a thorny issue, regain a sense of calm, and write something reasonab

While I agree it's eminently reasonable, it can sometimes take a day or two to work through a thorny issue, regain a sense of calm, and write something reasonable.

pifflesnort 14y ago
Not to mention the importance of a thorough legal review, and actually speaking to the employee in question.
- niggler 14y ago
  "thorough legal review, and actually speaking to the employee in question." Absolutely. Acting too quickly without fully understanding the situation could lead to a lawsuit
chimeracoder 14y ago
In the past, I've tended to follow a '48-hour rule' when it comes to responding to emotionally-heated emails. Yes, 48 hours can seem like an eternity in the tech world, but it prevents accidentally exacerbating the situation by acting with good intentions yet without a clear head. This isn't even taking into account how long it takes to check with HR, legal, etc. All of which were probably necessary here.
- twampss 14y ago
  +1 and well said. When I had legal issues with a client irrationally withholding payment, my lawyer suggested to wait four days to respond. Seems like an eternity, especially considering it's double from what you tend to follow (48 hours), it's amazing how much more reasonable your response can be juxtaposed to responding immediately.