Thanks for the feedback. The voice is the synthetic voice which actually does the live calls as well, so if you think that's hard to understand then we need to

Thanks for the feedback. The voice is the synthetic voice which actually does the live calls as well, so if you think that's hard to understand then we need to get that fixed. The authorization message could be clearer, though. It's asking you to press 1 to authorize. What it's supposed to communicate after that is that if you have no idea what RoboNOC is, i.e. if a customer has entered an incorrect phone number to authorize, then you should contact support so that we can take a look at the account. We're assuming here that if you click the "call me now" button you want to authorize the phone number if it goes through. Caller ID varies between which VoIP server picks up the authorization call. We're trying to get them standardized but there are a few hoops to go through when trying to get downstream providers to accept caller IDs with numbers they don't control. Thank you again!