I also play ignorant. But this is exactly what I am paying for. Make a booking online, turn up at a store, play ignorant. The last time I took advantage of the

I also play ignorant. But this is exactly what I am paying for. Make a booking online, turn up at a store, play ignorant. The last time I took advantage of the Apple Care warranty I had my claim completed with enough of my lunch break left to grab a quick lunch. I've never had a bad Apple Store experience. I am sure there are bad staff. But there are bad staff everywhere in every business. I find it really perplexing that based on a single experience people swear off a product. 1 bad experience is not representative of the millions of interactions that happen everyday.