I'd hazard that because you didn't have the opportunity to speak to them face to face. If you were that aggrieved, you should have complained to the manager. I

I'd hazard that because you didn't have the opportunity to speak to them face to face. If you were that aggrieved, you should have complained to the manager. I totally agree that the kid was out of line. My experience of Dell has been worse than yours. I won't have any of their products in my house. I have found their pre-sales support to be overly aggressive and patronising, post sales support to be lack lustre, verging on incompetent and a build quality that can only be described as inept. HP are not much better; I recently returned a HP Spectre XT that had a faulty power button. It took a written legal threat to get anything close to a resolution. These are all anecdotal, but very real incidents to counter your own. EDIT: spelling.