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I hate to break it to you, but Apple is very focused on increasing product turnover. Every other PC and laptop vendor is going through rough times because the
by beloch 14y ago
I hate to break it to you, but Apple is very focused on increasing product turnover. Every other PC and laptop vendor is going through rough times because the obsolescence curve on Windows PC's has gotten so slow to fall off. A five year old PC can run Win8 (or Linux) pretty fine actually, so sales are in the scuppers.
Would you want to install Mountain Lion on a five-year old Mac? Hell no!
Apple saw that hardware was starting to last longer and took steps. Part of their solution was to try to innovate. Retina screens, multi-touch trackpads and an increased focus on gestures to justify their use over mice, etc.. Another part was to drive costs, and prices, down. Besides placing price pressure on the competition, occupying a lower price-bracket means people are more likely to upgrade more often rather than trying to nurse their old hardware along for as long as possible. This is the good. The other parts of their attack on long obsolescence cycles are not so good.
All traces of easy upgradeability have left Apple's product line. You now need special tools to get into pretty much any Apple laptop, and they use propriety connectors for everything. Want to pop an off-the-shelf SSD into your Air? Not gonna happen. Yes, you can order Apple compatible parts and tools online, but this is not by Apple's design. They'd probably sue those guys into oblivion if they were really doing a lot of business.
Apple laptops feel great in the hand, as if they're built to last generations, but they're actually horribly delicate in some respects. The Air can be bricked by a mere drop of liquid in the wrong spot (this actually happened to me. One drop. I'm not kidding.). The proprietary screws and integrated battery mean you can't remove the potential to stop the damage before it happens and then clean things up yourself. It's a horrible feeling watching your laptop fry itself knowing it could have been saved if it had been designed with a removeable battery. You'll get no sympathy from Apple either. Their warranty does not cover spill-damage. When this happened to me, the repair bill was literally larger than what I paid for my air in the first place! Subtle hint?
Software glitches and poor support for older hardware are only the latest in a long sequence of Apple's moves to keep you buying new hardware. Have the geeks looked at your obsolete macbook, tsk'd, and subtly hinted that while you could continue suffering with that old beast, a new laptop would be very cheap and work much better!
Apple is not stupid. They're actually really freakin' smart. I'd be willing to bet OSX users replace their laptops, on average, more than twice as often as Linux or Windows users.
- neotek 14y ago>The Air can be bricked by a mere drop of liquid in the wrong spot (this actually happened to me. One drop. I'm not kidding.) I'd like to know more about this.
- visarga 14y agoI killed a slim keyboard the same way. Keys are non removable. There is no way to fix it.
- beloch 14y agoI was sitting at a table and a friend set his travel mug down too forcefully. You've probably seen this happen many times. Set a travel mug down the wrong way and liquid will slosh against the opening you drink through, causing a single drop to pop out. In this case a drop of coffee arc'd neatly across the table and landed right on the cracks of one key on the upper-right of the keyboard. The Air was still running, but I powered it off immediately and turned it upside down to try to get the liquid out. I thought nothing really got in and tried to power it up a minute later, but the Air was kaput. I doubt one drop would have shown up on the spill detection gizmos Apple uses, but I was honest about the incident. For my honesty, Apple declared it spill damage and offered to repair it for an exorbitant fee, which I declined. To add insult to injury, the geek I encountered was one of the most obnoxious tech-support people I've ever run across. Stereotypical fat, pimply teenage nerd. He actually joked, "Gee! That was an expensive cup of coffee! Hur hur hur hur.". This guy was worse than all the Microsoft fanboy stereotypes Apple ads have lampooned over the years. I swore off Apple products on the spot and have been free and clear ever since. It's actually kind of amazing, but an outsourced Indian call center or even a complete lack of customer service would have been better than the insensitive and offensive way that geek dealt with me.
- sbuk 14y agoAt the risk of down votes, the Mac was "kaput" because of liquid ingress and it only takes a drop on any component to do the damage. The fault my friend lies with you. Honest question, do you think you'd have been treated any better elsewhere?