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>I have been meaning to take her to Apple but honestly… dragging an iMac through South Coast Plaza to the Apple store is a fucking miserable proposition, so I’v
by cremnob 14y ago
>I have been meaning to take her to Apple but honestly… dragging an iMac through South Coast Plaza to the Apple store is a fucking miserable proposition, so I’ve been putting it off.
There's your problem.
- anigbrowl 14y agoI can't agree. Ihad the same reaction, but as I read through the story it became clear that this was a simple driver/software problem that could (and should) have been patched with a nightly update. You shouldn't need to go carting a large and expensive piece of hardware into the store in these days of high-speed internet service. On an unrelated note, tiny gray text on black makes it really hard to switch back to HN, so I can't blame you for not making it to the end. Ow.
- silencio 14y agoI want to agree, I really do. But I have had the same graphics corruption problem mentioned in the beginning of the post, and it most likely is a hardware failure. It took a few phone calls and 4 visits to the Apple Store (5 minutes away) spending a few hours waiting to talk to half a dozen different people because they didn't want to fix it. This was after I had video/pictures documenting the problem (complete with hardware serial #) but no reliable way to reproduce and it wasn't reproducing for them with their stress tests. All that clusterfuck for one repair. Plus it was a MacBook Air, nowhere near as big as an iMac. If I wasn't so fuming mad and I was just being logical, I would have picked up a new laptop instead of waiting. Oh wait, this was a laptop I had bought because the last MacBook I owned keeled over after repeated repairs and the store manager offered me 20% off this one for my troubles. Yesterday I went in to the store with my iPhone that had shattered glass all over the front and the genius looked at it and wanted to know what I wanted help with. No, really, you think I'm coming in for a software issue? It was so hard for me to assume he was being helpful rather than thick. There are times when I deal with really awesome Geniuses, and I have countless stories of how awesome the Genius Bar used to be (red phone and actual geniuses and all, when all the Apple Stores in the world were countable on one hand). But there are times Apple really sucks for support and I can't say I blame the OP for not wanting to go. I always think twice before I think about going to the Apple Store nowadays :(
- geuis 14y agoWhy is that a problem, beyond a desktop being heavy? I don't see any Dell/HP/Samsung/Lenovo/etc stores around for him to drag a pc desktop to. If there happens to be a Microsoft store around, he'll meet nice people but not get much help.
- smith7018 14y agoHe's saying the "problem" was that the author was too lazy to fix it in the first place, I believe.
- fpgeek 14y agoDell, HP and Lenovo (I'm not sure about Samsung) all have support options where they will send someone to your house to fix things. To me, that sounds a whole lot nicer than carrying an iMac to an Apple Store, no matter how good the support is when I get there.
- kalleboo 14y agoYeah, Apple should provide support like Dell (used to? dunno about know) where they can send a tech to your home, or send you parts to swap yourself.