GetSatisfaction's opening line in the "conversation" was: "We will be using your trademarks and collateral to imply that you are not interested in supporting y

GetSatisfaction's opening line in the "conversation" was: "We will be using your trademarks and collateral to imply that you are not interested in supporting your customers." GetSatisfaction had already lambasted 37 Signals. How did GetSatisfaction, and you, reasonably expect the conversation to proceed from there? Gentle pleading on 37 Signals part? What???