Sounds like a looming PR disaster because of a serious error in dealing with a perceived inappropriate comment (even if we discount eavsdropping on a private co

Sounds like a looming PR disaster because of a serious error in dealing with a perceived inappropriate comment (even if we discount eavsdropping on a private conversation being considered bad manners). Sendgrid should be sending people who have enough skill and experience to know how to represent their company and what they stand for. This includes basic manners and enough insight to remember that all their actions are a direct official reflection of the company ethos. Right now, their reputation just took a serious hit in my books because they feel best represented and aligned with someone who does not get basic courtesy (don't listen to other peoples private conversations) and think it's cool to damage someone's career and have them fired because of what they say in private by making highly public criticisms and maximising their distribution (i.e. twitter). It did cause me to have a quick check over my mail scanning logs for a number of my clients and Sendgrid do seem to be a source of lots of complaints from my customers for spam. This whole thing pretty much cements my intention to just block their traffic in future without asking too many questions instead of suggesting customers use the opt-out links. It will cut down my own work and based on this incident I think I'll be doing my customers a favor.