Not to mention that this way of addressing it has no doubt created some new enemies. Sure, it looks like some of the stuff from GetSatisfaction is a bit shadey

Not to mention that this way of addressing it has no doubt created some new enemies. Sure, it looks like some of the stuff from GetSatisfaction is a bit shadey, but do you really want them as an enemy over it? If you loudly called my startup extortionist and mafia like, I'd be more than a little pissed off, even if I had screwed up. The startup world seems too small to want to create that kind of karma. But again, if the post had said, "Hi folks, just to let you know, the GetSatisfaction page for 37s is not official and we've worked something out with them where they'll now offer an option to all companies to redirect to their real support page and will ask permission to use logos in the future and tone down the language." it wouldn't have been the top story on HN.