I'm a bit amazed by a lot of these responses. I sympathize with the idea that problems should be worked out with friendliness and civility, but this sort of th

I'm a bit amazed by a lot of these responses. I sympathize with the idea that problems should be worked out with friendliness and civility, but this sort of thing is not a question of etiquette that Fried mishandled. These are actions by Get Satisfaction that could easily lead to serious lawsuits. I suggest that folks in web businesses who look at this and see the major concern here as the tone of an aggrieved blog post should make sure they have good lawyers to run their ideas by.