It's not like it's an either/or decision to send a private email or post an accusatory blog post. They could have simply tried the mature way first and then po

It's not like it's an either/or decision to send a private email or post an accusatory blog post. They could have simply tried the mature way first and then posted publicly if that didn't work. In fact, the public post would probably have had even more impact if they had been able to say "We contacted GetSatisfaction to work with them but they wouldn't cooperate." As it is, it just reads like another one of 37signal's invented controversies designed to garner page views.