On the flip side, a company like Get Satisfaction that is pushing for open dialog on support issues should be perfectly comfortable eating their own dog food he

On the flip side, a company like Get Satisfaction that is pushing for open dialog on support issues should be perfectly comfortable eating their own dog food here. 37Signals made what I believe to be a legitimate public complaint, Get Satisfaction made what I believe to be a quick and acceptable public response. I suppose the only loss here is that this wasn't handled on Get Satisfaction's own support site.