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The site also hosts, without permission, company support pages for over 14,000 companies. They’ll use your logo, title the page “Customer service & support for
by imgabe 18y ago
The site also hosts, without permission, company support pages for over 14,000 companies. They’ll use your logo, title the page “Customer service & support for [COMPANY NAME HERE]” and generally make it feel like an officially sanctioned place to get official support from the company in question.
If they're using your company's logo and name, and those are a registered trademark, isn't that grounds for a lawsuit? Isn't this exactly the sort of thing that trademark law is supposed to prevent? (One company purporting to be associated with another when it isn't)
I know there's a reason a I can't make my own cola, slap a Pepsi logo on it and sell it out of the back of my truck. I thought this was it.
- Semiapies 18y agoOr operate a "Pepsi Helpline", for that matter. I'm amused at all the "gee, he should have just emailed them" responses. The fact that 37Signals didn't lawyer up to start with was an act of restraint.
- sachinag 18y agoThe whole point of trademark law is consumer confusion. GetSatisfaction has exposed themselves to an insane amount of legal liability by setting up pages for companies without their permission.