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What you say is completely true. That said: Accept the groveling apology for what it is. GetSatisfaction has passed the first test of customer support: When th
by mechanical_fish 18y ago
What you say is completely true.
That said: Accept the groveling apology for what it is. GetSatisfaction has passed the first test of customer support: When the customer gets angry, you must grovel, and vice versa:
http://news.ycombinator.com/item?id=240170 http://news.ycombinator.com/item?id=240170
- sfg 18y ago"GetSatisfaction has passed the first test of customer support", What customer? 37Signals are not a customer, but a victim.
- mechanical_fish 18y agoThat's true, but this is the internet. Just because the customer is not visible in this exchange doesn't mean that (s)he is not watching.