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Thanks for providing an interesting data point. I had a few questions I was wondering if you might be able to answer ? 1. How did you deal with existing free u

by whyleyc 14y ago

Thanks for providing an interesting data point. I had a few questions I was wondering if you might be able to answer ? 1. How did you deal with existing free users already exceeding your new limits ? (and how did they react) ? 2. Did you see a measurable increase in upgrades after doing this ? 3. Did you see a measurable decrease in free users of the service after doing this ? Thanks.

StavrosK 14y ago
1. I store the limit as a field on each user's profile, so you get to keep the limit you signed up with (grandfathering). Users don't mind (obviously), and if I ever increase the limits, I just increase them for everyone. Storage is expensive, but it's not that expensive that I need to retroactively reduce old users' limits. I have also needed to cull unused accounts (of free users who haven't logged in in months). This provided a great boost to the service (saved me from needing to keep upgrading the server for the past few months), but it has also produced a few false positives of people who hadn't used their accounts for a few months and came back. Luckily, I keep backups they can just restore. 2. The last limit change was a few days ago, so I haven't had a chance to gather significant data on this. I guess we'll know in a few months. 3. I will also track this, that is a good question. I anticipate that a few users will be deterred from using the service for free, but that might not necessarily be bad (I am not sure).
- whyleyc 14y ago
  Thanks - and good luck !