Can you sell me some software that will let me bypass my IT department that's on "our" (I feel we have a relationship now) second ticket to fix a recurring blue

Can you sell me some software that will let me bypass my IT department that's on "our" (I feel we have a relationship now) second ticket to fix a recurring bluescreen because they insist on trying to troubleshoot it and fix it (see: second ticket) rather than just issuing a new laptop and troubleshooting it on their own time?