>> "...translate "user error" into "design flaw." A mistake that is easy to make is a design problem." How easy is it to make? One person has blogged that he m

>> "...translate "user error" into "design flaw." A mistake that is easy to make is a design problem." How easy is it to make? One person has blogged that he made it. It's not easy to make IMHO at all. If you translate "user error" into "design flaw", then your product will always have flaws. If you have functionality, someone will get confused and misunderstand.