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[show = all but deleted] -> [select all] -> [resume] It's not rocket science :/ The UI is 100% clear. This is a non-story. As soon as you log in, top right sh

by axod 18y ago

[show = all but deleted] -> [select all] -> [resume] It's not rocket science :/ The UI is 100% clear. This is a non-story. As soon as you log in, top right shows "Show | all / all active / all but deleted". It's actually quite worrying the poster is spending a lot on adwords, yet doesn't seem to understand the UI and instead suggests setting all your bids to 0.01 to avoid resuming deleted campaigns having a big effect. Choosing [show = all] shows deleted campaigns, and if you select them all, you can resume them... To suggest this is "intentionally deceptive" is laughable. Worrying this has been voted up to #1

ambition 18y ago
No. One of the first rules I ever learned about human factors was to translate "user error" into "design flaw." A mistake that is easy to make is a design problem. In this case, this easy-to-make mistake benefits Google. It's probably not intentionally deceptive, but it is deceptive and Google should fix the problem. Default actions should not affect deleted items. Think about GMail: "All Mail" excludes your Spam and Trash.
- llimllib 18y ago
  > In this case, this easy-to-make mistake benefits Google. And, worse, it seems to be a pattern. Clicked the wrong button in your adsense campaign? No appeal, we take your money. We detected fraud in your google payments account? No appeal, we take your money. We detected click fraud in your adsense displays? No appeal, we take your money. I'm glad I don't do any business with them.
  - Ardit20 18y ago
    Why would they give you an appeal? They are not a charity organisation they are a business for profit. If something they are doing is illegal then by right you have access to the courts. Use them.
    - jwb119 18y ago
      The market mechanism should step in before the courts (i.e. they would give you an appeal to stop from losing you to the competition). The problem in this case is that there are no significant competitors.
    - wheels 18y ago
      That's like saying, "Why would you talk to their customer service when you could just sue?" The courts are there as a last resort, not as a default place to settle things. Your statement also implies that there's not a relationship between how one treats their customers and bottom line, which is pretty far from the truth.
  - axod 18y ago
    >> "Clicked the wrong button in your adsense campaign? No appeal, we take your money." Perhaps you mean Adwords sigh.
    - llimllib 18y ago
      I did indeed, my humblest apologies.
- axod 18y ago
  >> "...translate "user error" into "design flaw." A mistake that is easy to make is a design problem." How easy is it to make? One person has blogged that he made it. It's not easy to make IMHO at all. If you translate "user error" into "design flaw", then your product will always have flaws. If you have functionality, someone will get confused and misunderstand.
DenisM 18y ago
Blaming the user is rarely the correct response to an incident.
- axod 18y ago
  The user selected all of the campaigns, some of which were deleted, and clicked [resume]. I'm not really sure who else you could blame. It also takes a second to check through afterwards to make sure you resumed the campaigns you wanted.
  - thorax 18y ago
    The company that doesn't let you delete things.
    - axod 18y ago
      And why do they not let you delete things? because then you'd moan that all your stats were wrong and don't add up.
      - thorax 18y ago
        Then call it archive or something? I find it strange that anyone would argue in favor of this deletion-means-paused behavior. It's counter-intuitive to many people (me included).
chanux 18y ago
"Must be user error" - I thought it's a joke.
KWD 18y ago
Disagree. Once deleted you'd also think that they would not be impacted by a resume command. Delete = never run again. I myself wish Google offered a true delete to campaigns in AdWords. It makes for a confusing interface.
jcl 18y ago
Here's the part of the article that struck me as Google's big UI mistake: "From the campaign summary screen the status of each of these campaigns reads in big red letters as it did before, during and after the issue - DELETED..." What is the point of having a "deleted" option on a campaign if you can run it while it is deleted? To me, "deleted" suggests that the campaign can no longer be active. But in this case, the "deleted" option actually means "not visible in most views". A much better label for the option would be "hidden". And even then it would be extremely unlikely for a user to want a campaign that is both "hidden" and active. The UI should prompt the user if they try to make a hidden campaign active, and, if approved, it should make the campaign non-hidden at the same time it activates it.

by axod 18y ago

ambition 18y ago

No. One of the first rules I ever learned about human factors was to translate "user error" into "design flaw." A mistake that is easy to make is a design problem. In this case, this easy-to-make mistake benefits Google. It's probably not intentionally deceptive, but it is deceptive and Google should fix the problem. Default actions should not affect deleted items. Think about GMail: "All Mail" excludes your Spam and Trash.

llimllib 18y ago
> In this case, this easy-to-make mistake benefits Google. And, worse, it seems to be a pattern. Clicked the wrong button in your adsense campaign? No appeal, we take your money. We detected fraud in your google payments account? No appeal, we take your money. We detected click fraud in your adsense displays? No appeal, we take your money. I'm glad I don't do any business with them.
- Ardit20 18y ago
  Why would they give you an appeal? They are not a charity organisation they are a business for profit. If something they are doing is illegal then by right you have access to the courts. Use them.
  - jwb119 18y ago
    The market mechanism should step in before the courts (i.e. they would give you an appeal to stop from losing you to the competition). The problem in this case is that there are no significant competitors.
  - wheels 18y ago
    That's like saying, "Why would you talk to their customer service when you could just sue?" The courts are there as a last resort, not as a default place to settle things. Your statement also implies that there's not a relationship between how one treats their customers and bottom line, which is pretty far from the truth.
- axod 18y ago
  >> "Clicked the wrong button in your adsense campaign? No appeal, we take your money." Perhaps you mean Adwords sigh.
  - llimllib 18y ago
    I did indeed, my humblest apologies.
axod 18y ago
>> "...translate "user error" into "design flaw." A mistake that is easy to make is a design problem." How easy is it to make? One person has blogged that he made it. It's not easy to make IMHO at all. If you translate "user error" into "design flaw", then your product will always have flaws. If you have functionality, someone will get confused and misunderstand.

DenisM 18y ago

Blaming the user is rarely the correct response to an incident.

axod 18y ago
The user selected all of the campaigns, some of which were deleted, and clicked [resume]. I'm not really sure who else you could blame. It also takes a second to check through afterwards to make sure you resumed the campaigns you wanted.
- thorax 18y ago
  The company that doesn't let you delete things.
  - axod 18y ago
    And why do they not let you delete things? because then you'd moan that all your stats were wrong and don't add up.
    - thorax 18y ago
      Then call it archive or something? I find it strange that anyone would argue in favor of this deletion-means-paused behavior. It's counter-intuitive to many people (me included).

chanux 18y ago

"Must be user error" - I thought it's a joke.

KWD 18y ago

Disagree. Once deleted you'd also think that they would not be impacted by a resume command. Delete = never run again. I myself wish Google offered a true delete to campaigns in AdWords. It makes for a confusing interface.

jcl 18y ago

Here's the part of the article that struck me as Google's big UI mistake: "From the campaign summary screen the status of each of these campaigns reads in big red letters as it did before, during and after the issue - DELETED..." What is the point of having a "deleted" option on a campaign if you can run it while it is deleted? To me, "deleted" suggests that the campaign can no longer be active. But in this case, the "deleted" option actually means "not visible in most views". A much better label for the option would be "hidden". And even then it would be extremely unlikely for a user to want a campaign that is both "hidden" and active. The UI should prompt the user if they try to make a hidden campaign active, and, if approved, it should make the campaign non-hidden at the same time it activates it.