I think if they really meant an apology, the blog post would have read something like: "Hey all our customers, We're terribly sorry for all the black magic

I think if they really meant an apology, the blog post would have read something like: "Hey all our customers, We're terribly sorry for all the black magic stuff we did (the shitty Newrelic reporting, etc.) and we've refunded your account with $100*x for all the losses that we knowingly caused you and your business." Unfortunately, that doesn't seem to be the case with this blog post.