3 ms·
Fulfilling these commitments is Heroku’s number one priority I think this is the part that really breaks the camel's back for me. I don't doubt that deal
by kmfrk 14y ago
Fulfilling these commitments is Heroku’s number one
priority
I think this is the part that really breaks the camel's back for me.
I don't doubt that dealing with the biggest PR disaster in the company's history is their number-one priority, don't get me wrong.
EDIT: It's probably better to make your opinion known on the blog post than here, though.
- braum 14y agothey could have been doing this all along if that was their priority. it's only a priority now that they are under a microscope and possibly facing lawsuits.
- kmfrk 14y agoThe present tense of "is" is also a bit irksome. "Was" it their priority, or has it just become that in light of recent events. I'm not going to make it sound like this is something that can be fixed and mended by hiring some copywriters and PR consultants, but they're doing a very poor job of making me personally give them the benefit of the doubt. It's like the asshole who says "I'm sorry you feel offended", or "I'm sorry I got caught". There isn't even a semblance of an apology and understanding of the consequences of this for their customers.
- braum 14y agothat would imply guilt and I'm sure their lawyers are pushing them very strongly to avoid such statements.
- neya 14y agoI think if they really meant an apology, the blog post would have read something like: "Hey all our customers, We're terribly sorry for all the black magic stuff we did (the shitty Newrelic reporting, etc.) and we've refunded your account with $100*x for all the losses that we knowingly caused you and your business." Unfortunately, that doesn't seem to be the case with this blog post.