Telstra (Australian Telco) internally uses a number rating for B2B sales and sales-support teams, and point inflation has made it useless. The Sales guys end up

Telstra (Australian Telco) internally uses a number rating for B2B sales and sales-support teams, and point inflation has made it useless. The Sales guys end up needing to explain to the customers what the numbers really mean; 8/10 was being left for "great service", but that qualified as a failure by the internal metrics. (To make it even worse, the management accidentally let the sales meet their target once; some people actually got their bonuses, so upstairs bumped the minimum target score again.)