Ian: We have worked hard to make the app easy to use for drivers to minimize mistakes. For example: when we started the company, every one of us including engin

Ian: We have worked hard to make the app easy to use for drivers to minimize mistakes. For example: when we started the company, every one of us including engineers drove cars for 10 hours shifts for 3 weekends in a row, giving rides to friends to understand how to design well for drivers. Mistakes still happen occasionally, and we have procedures to deal with them but we took this approach to make it clear that bailing after accepting a ride is not an option.