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>InstantCab drivers are more likely to actually use the app the way it’s intended. Also, there’s really no way for drivers to cancel. Once they’ve accepted a ri
by ianferrel 14y ago
>InstantCab drivers are more likely to actually use the app the way it’s intended. Also, there’s really no way for drivers to cancel. Once they’ve accepted a ride, there’s simply no button they can push to get out of it.
What if they hit the button accidentally?
- ajju 14y agoIan: We have worked hard to make the app easy to use for drivers to minimize mistakes. For example: when we started the company, every one of us including engineers drove cars for 10 hours shifts for 3 weekends in a row, giving rides to friends to understand how to design well for drivers. Mistakes still happen occasionally, and we have procedures to deal with them but we took this approach to make it clear that bailing after accepting a ride is not an option.