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Hi Ryan, have you seen the recently announced support packages for the Google Cloud offerings? It's a multi-tiered approach, from Bronze (free, online) to Silve
by dewitt 14y ago
Hi Ryan, have you seen the recently announced support packages for the Google Cloud offerings? It's a multi-tiered approach, from Bronze (free, online) to Silver (premium, with email support) to Gold (premium, with 24x7 phone support), all the way to Platinum (premium, with a dedicated technical account team). Announcement here:
http://googleappengine.blogspot.com/2013/02/google-cloud-platform-introduces-new.html http://googleappengine.blogspot.com/2013/02/google-cloud-pla...
Sign up here: https://cloud.google.com/support/packages https://cloud.google.com/support/packages
Basically, it's a way of agreeing with what I think is your point. Support does matter, and Google is taking it very seriously.
Would love to hear your thoughts once you've tried one of those support packages!
- TillE 14y agoIt's quite funny that I'd have to pay $150/month for the privilege of email support related to "service errors". It's completely fair to expect customers to solve their own problems, but when the problem is on Google's end, it's beyond outrageous to charge a premium to resolve those.
- stephenhuey 14y agoI agree that it's funny, and would probably be a turn-off to most people. Consequently, I doubt Google cares if many people sign up for that. Back in the early days of GAE, I remember success stories told by some companies. Anyone established businesses building apps that will bring in serious business revenue might just jump to the Platinum Support. I know this means a lot of indie developers might not be excited about this, but perhaps Google just doesn't care since they might be making money off of the big customers...?