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A big problem I've seen with the proliferation of these apps is that I've seen drivers with three or four devices, (which makes sense from the driver's perspect
by joshwa 14y ago
A big problem I've seen with the proliferation of these apps is that I've seen drivers with three or four devices, (which makes sense from the driver's perspective--maximizing opportunity), but even though I'm in the car paying a fare, they show up on the other apps as available! The result is that when you put out a call for a ride, even though it shows tons of vehicles available, most of them are actually currently occupied. As TFA points out, this leads to distrust since as a rider you can't actually be sure you'll be able to get a ride.
I think the app makers need to encourage riders to report to them when they see drivers using other apps and misleadingly showing themselves as available. I know I'm going to start doing it.
- ajju 14y agoThat's a good point Josh. We ask drivers to set themselves as unavailable if they are on another ride, and we are measuring a lot of things that help us figure out which drivers are more reliable so we can reward them accordingly vs which drivers are unreliable so we can part ways with them. Of course we'd definitely love feedback from you and other users when you see a driver engaging in untrustworthy behavior. Email us ask at instantcab.com (or leave a comment with your rating if you are using InstantCab)