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This is good advice, and the first comments don't do this helpful article justice. I have just been reading about reference checks in standard reference books a
by tokenadult 14y ago
This is good advice, and the first comments don't do this helpful article justice. I have just been reading about reference checks in standard reference books about hiring (as part of updating my differing FAQ about hiring procedures before I post it to my personal website), so I can vouch for the correctness and helpfulness of what is said in the submitted article. The procedures mentioned are legal, and you are a chump if you don't use them.
Recycling some electrons, here is an adaptation of a comment I made on Hacker News about a year ago:
There is an art to checking references. Even if a company has a policy of giving bare minimum information, find out a TELEPHONE NUMBER of someone in that company who knows your candidate and start a conversation. I was given a specific script of questions to ask back in the 1990s when I was a community volunteer for my local public school district, doing reference checks on superintendent candidates. A consultant advised the school district (and through the district, me) on how to do this. If you talk to someone directly by voice, and have a good list of specific questions to ask about the candidate, you will be AMAZED at what people say, policy or no policy. Company policies don't keep people from sharing stories with curious listeners. The key is to learn what questions are legal to ask and reveal the most interesting stories about the person you are thinking of hiring. There are consultants who can advise you about checking references, and, as people who have had actual hiring authority for important jobs will say, checking references is a lot less expensive than making a wrong hiring decision. Once you've learned the questions, you know what to ask.
I've just asked my consultant Google, and he suggests several sets of useful questions to ask when checking references:
http://hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-screening-techniques/reference-checking-questions.aspx http://hiring.monster.com/hr/hr-best-practices/recruiting-hi...
http://www.drgnyc.com/list_serve/Jan24_2005.htm http://www.drgnyc.com/list_serve/Jan24_2005.htm
http://www.acadweb.wwu.edu/hr/Employment/InfoForHiringOfficials/HiringPersonnel/Exempt/TelephoneReferenceChecks.pdf http://www.acadweb.wwu.edu/hr/Employment/InfoForHiringOffici...
http://www.best-job-interview.com/reference-check-questions.html http://www.best-job-interview.com/reference-check-questions....
http://www.k-state.edu/hr/employment/referencecheck.htm http://www.k-state.edu/hr/employment/referencecheck.htm
http://pbsbo.ucsc.edu/personnel_payroll/staff/recruit/ref_check.html http://pbsbo.ucsc.edu/personnel_payroll/staff/recruit/ref_ch...
http://www.bridgespan.org/Publications-and-Tools/Hiring-Nonprofit-Leaders/HiringTools/Reference-Check-More-Than-Formality.aspx http://www.bridgespan.org/Publications-and-Tools/Hiring-Nonp...
http://jobsearch.about.com/od/referencesrecommendations/a/refercheck.htm http://jobsearch.about.com/od/referencesrecommendations/a/re...
AFTER EDIT: My comment on the initial response to this comment of mine is that I am on record
https://news.ycombinator.com/item?id=5227923 https://news.ycombinator.com/item?id=5227923
as saying here on HN that if you want to hire a good worker, you should give the job applicant a work-sample test. Research tells us that, and wishful thinking can't make that untrue.
But if you are relying on anything said implicitly by someone's references to decide whom to hire, you had better check the references. People lie on their reference lists. They do that a lot in industries where the custom is not to check references. (We have read some stories about that here on HN over the years.) If your work-sample procedure for hiring is airtight enough, checking references may not add much to your hiring procedure, but it is legally safer to check references (to avoid employer legal exposure for negligent hiring) than to not check references. You prove you are a gentleman and a good sport by letting the honest people be discovered as honest when you check their references. Engaging in wishful thinking on this issue protects you neither legally nor practically.
- mfringel 14y agoEven if a company has a policy of giving bare minimum information, find out a TELEPHONE NUMBER of someone in that company who knows your candidate and start a conversation. So, now you're going to get someone who is dumb enough to respond to what could conceivably be a social engineering call, and asking them for personal information about a third party. I can see no way that this will end up with useful and/or actionable information.
- tokenadult 14y agoI can see no way that this will end up with useful and/or actionable information. You haven't actually done this. As I mentioned in my parent comment to your comment, I actually have. That was very helpful to the public school district where I was serving as a community volunteer for knowing which superintendent candidate to hire. By the way, the personnel director of our public school district reported to the school board last year that when teachers leave the employment of the district, he almost NEVER hears reference check telephone calls, which he would be happy to answer, from any subsequent employer of those teachers. He thinks that is seriously weird. Don't people want to be careful when they hire teachers of young children?
- numbsafari 14y agoYes, that's why they have criminal background checks performed and are licensed by the state. The risk of a defamation lawsuit is a very serious and real thing.
- rm999 14y ago>The craziest set of downvotes I've ever seen on a comment of mine are here Haha, it didn't take very long to make that into your profile. I'm sorry you are getting downvoted and I upvoted you to make up for it, but I would strongly advise you to not cold call people from a company about the candidate. An employee at my last company almost got fired when they found out he was looking elsewhere. It was terrible of the company, but they needed someone stable in his position for a long project. He was on a visa, and he told me he could have been deported before he had a chance to accept another offer if he had been fired.