"now you've got a PR crisis" Yeah but we aren't back in the old days of "coffee tea or me". In the end the bad PR actually means very little. People choose air

"now you've got a PR crisis" Yeah but we aren't back in the old days of "coffee tea or me". In the end the bad PR actually means very little. People choose airlines based on price and schedule. In the end does a screw up like this actually change buying behavior? I don't think it does. People fly because they have to. Even the cruise lines typically rebound after a major disaster which effects many more people. People who forget and are on to the next shiny ball from the media.