My client is their biggest US competitor. I've seen operations across many business units and can say, sadly this does not surprise me at all. The employees I s

My client is their biggest US competitor. I've seen operations across many business units and can say, sadly this does not surprise me at all. The employees I spoke with told me that the other airlines they've worked at are similar. The employees generally, across this particular company are generally very angry, feel screwed by their employer and simply don't care.