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PublikDemand leaves the same sort of taste in my mouth as GetSatisfaction. They build a 3rd party forum for users to try and resolve issues, then people get out
by dsl 14y ago
PublikDemand leaves the same sort of taste in my mouth as GetSatisfaction. They build a 3rd party forum for users to try and resolve issues, then people get outraged when the company doesn't jump on the new communication method.
IMHO, United shouldn't be discussing a customers business with PublikDemand anyway. Just like I can't call up American Express and ask them why they haven't raised your credit limit.
- courtneypowell 14y agoThe company is not required to engage with us in anyway to access a complaint. And specifically in this case, they ignored not only tweets coming from PublikDemand but from me as well. We simply help the consumer get attention when they weren't being helped otherwise.