I'd be concerned about complaint spam, which could quickly devalue a system like that. A small number of legitimate complaints (like in this story) could be dro

I'd be concerned about complaint spam, which could quickly devalue a system like that. A small number of legitimate complaints (like in this story) could be drowned out by thousands of pointless/fake complaints. See, for example, this story: http://arstechnica.com/uncategorized/2004/12/4442-2/ http://arstechnica.com/uncategorized/2004/12/4442-2/ >You may have also heard that in recent years complaints about TV have gone through the roof, from a mere 350 complaints in 2000 to a whopping 240,000 in 2003, and potentially even more this year ... The problem is that, unfortunately, these massive numbers all boil down to one politically motivated group with an axe to grind. I'm sure there are ways to make it more difficult to file a complaint, but that just leads to bureaucracy. I'm not saying it's impossible, but the system would have to be executed very well or every airline will have a few million complaints that are impossible to search through.