I don't think the original failure is that big a deal; the child wasn't in any danger and could easily communicate with her mother. I agree with you that things

I don't think the original failure is that big a deal; the child wasn't in any danger and could easily communicate with her mother. I agree with you that things of that sort are inevitable when running an airline. The problem is the customer service response. Asking a parent looking for her child to fill out a form when your company is supposed to know where she is is not acceptable. Blocking someone trying to get a customer service response on social media is not acceptable.