This is more worrying than the typical HN post about having to turn off an electronic gadget on the plane. I'm not necessarily saying that United did something

This is more worrying than the typical HN post about having to turn off an electronic gadget on the plane. I'm not necessarily saying that United did something wrong though. Planes can have mechanical issues and there are a bunch of reasons why the mother may not have been contacted in time. But not knowing where your child is should definitely get more attention than the typical "they told me to turn off my iPhone" kind of complaint.