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It is a complex business but this error wasn't caused by complexity. It was caused by a combination of dreadful management, low quality standards and bad report
by petenixey 14y ago
It is a complex business but this error wasn't caused by complexity. It was caused by a combination of dreadful management, low quality standards and bad reporting.
There are so many examples of people being badly treated by United that as awful as this story is, it's probably also acting as a nucleation point for the general anger and disappointment they have created.
http://en.wikipedia.org/wiki/United_Breaks_Guitars http://en.wikipedia.org/wiki/United_Breaks_Guitars
- 3327 14y agoagree, I flew with United this past month, long story short, my boarding pass got confiscated by ground crew, when I claimed i wasn't happy with their service for another matter, and only when I threatened with calling the police was it given back to me at the gate. I wrote to customer service but canned response was the best I got. Never flying them again. US airline industry needs a serious disruptions - end of story. Look at IRR on these companies, they have been relative disasters for investors. Most should have gone under a while ago... Too big to fail I guess...
- rogerbinns 14y agoAlso don't forget that foreigners can't come in and shake things up either due to protectionism enforced by law. In the land of the free, this sort of nonsense happens a lot. For example car dealerships are also protected by protectionist laws. In most locations you couldn't open a hospital that saves people money due to certificate of need regulations that mean you can't reduce the profitability of existing hospitals!