I'm somewhat surprised that the regulators are not cracking down on these incidents. This is not the first time we've heard of kids being stranded and not getti

I'm somewhat surprised that the regulators are not cracking down on these incidents. This is not the first time we've heard of kids being stranded and not getting the chaperone that parents paid for. Refunding the chaperone fee is a bit like choosing to refund the cost of insurance rather than pay a claim -- the fee is far more expensive than the usual value of the services, and it's only paid to protected against unusual situations like a flight rerouted. This is a bit like a hosting company offering a 24/7 support hotline for a monthly fee but never staffing it, and only refunding it when people complain after failing to get through to the support hotline.