If you read the full article, you'll find this: The 5 questions civil servants should ask before contemplating asking for an exemption are: 1. Is our web serv

If you read the full article, you'll find this: The 5 questions civil servants should ask before contemplating asking for an exemption are: 1. Is our web service already designed to be responsive to different screen sizes? If not, why not? 2. What is the user need that only a native/hybrid app can meet? 3. Are there existing native/hybrid apps which already meet this user need? 4. Is our service available to 3rd parties via an API or open data? If not, why not? 5. Does meeting this need justify the lifetime cost of a native or hybrid app? I think this is a good set of questions for a government to ask before deciding to develop an app.