Service is a feature that's much harder to quantify, but there _are_ ways of demonstrating it. One of the best recent examples I've seen is http://www.engineyar

Service is a feature that's much harder to quantify, but there _are_ ways of demonstrating it. One of the best recent examples I've seen is http://www.engineyard.com/ http://www.engineyard.com/, which lists its sales & support phone numbers on the header of each page. In this day and age, where phone numbers are being increasingly hidden, a company that stands out like that really makes a good impact.