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I may have failed to clearly communicate my point. My intention was that they could do a lot more to manage expectations of their customers which would, most li

I may have failed to clearly communicate my point. My intention was that they could do a lot more to manage expectations of their customers which would, most likely, greatly reduce the ill will they are currently experiencing.

nitrogen 14y ago
Managing expectations in this case is code for convincing consumers to be happy about being ripped off.
- illuminate 14y ago
  Of course, "managing expectations" is forever about the mitigation of disappointment.
  - nitrogen 14y ago
    Well, it's one thing to mitigate unavoidable disappointment, it's entirely another when the disappointment is manufactured.