Both, I suspect, though not handling the load is as bad as shipping a game that simply doesn't work. But since they have to be online, you can't fire up a game

Both, I suspect, though not handling the load is as bad as shipping a game that simply doesn't work. But since they have to be online, you can't fire up a game on an airplane, for instance (unless you feel like buying the wifi). Nor in the car. Nor on the train. It also means it's simply a ticking time bomb - when they decide to end support, you lose your game, completely. I've out-lived a lot of products - why would <application X> be any different?