I think the big problem here is that EA enjoys a near monopoly in some sense (say for PC games, certain genres). Most of their PC games in the past few years h

I think the big problem here is that EA enjoys a near monopoly in some sense (say for PC games, certain genres). Most of their PC games in the past few years have been a giant shit show of bugs and server failures, but no one else in the industry has the money to be able to compete with them. Result: The monopoly exploits its customers, and the customers come back anyways, because there is no choice.