Google seems to generally ignore customer support altogether. My company used to pay $750/yr for their anti-spam enterprise scanning package they sell as a sep

Google seems to generally ignore customer support altogether. My company used to pay $750/yr for their anti-spam enterprise scanning package they sell as a separate product from Google Apps. When I contacted them, via email, about a bug I had found, they said email support was only available to customers that spend $1000/yr or more. They sent me a link to their Google forums...