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This is ridiculous. The OP said he was going to dispute the charge with his credit card company at which point the customer service rep said if he does that the
by jetti 14y ago
This is ridiculous. The OP said he was going to dispute the charge with his credit card company at which point the customer service rep said if he does that they will ban his account. This is so people don't buy the game, dispute the charge and keep playing that game for free.
There are people that are good at customer support and those that aren't. I would think this individual falls into the latter category. Does that mean EA is plotting to scam everybody? Hell no. It means that this CSA didn't do a good job explaining WHY they won't issue a refund. This "article" is just fanning the flames of hatred towards EA and not adding anything. If the OP is truly that unhappy, talk to the credit card company to get the money back and then re-buy when the game is stable. But don't expect money back AND the ability to play the game.
- Mithaldu 14y agoBy "account" he was referring to the Origin account, which contains more games than just SimCity. Threatening to remove SimCity from his account would be perfectly fine. But blocking access to ALL other games as well is simply criminal.
- jetti 14y agoAhhh well that makes more sense on the severity of the issue. However, I highly doubt that EA would want their CSAs to threaten to ban anybody based on asking for a refund or threatening to do a charge back and it is just the work of a terrible CSA
- mikeash 14y agoIt's actually par for the course for these places to ban your entire account if you ever do a chargeback. Steam does it routinely, and I'm sure EA does it too. Just another way that this Brave New Digital World is disenfranchising consumers.
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- deleted 14y ago[deleted]
- shardling 14y agoSteam does exactly the same thing, from my understanding.
- Inufu 14y agoUsually, one account has more than one game bound to it, so banning the account would be the same as revoking the right to play all those games. Additionally, that does not explain why EA doesn't offer a refund.
- jetti 14y agoI thought account was referring solely to the Sim City account. I didn't realize that there was a whole infrastructure in place. The lack of a refund is easily explained by EA's short term greed and having franchises that people really like.