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But in this case it's not the transaction itself that's being disputed. That person wants to return the game because it has a defect. Returning defective goods
by Udo 14y ago
But in this case it's not the transaction itself that's being disputed. That person wants to return the game because it has a defect. Returning defective goods is not the same as disputing the transaction, is it? The vindictive support worker implied this himself when he said the ban was within his discretion to use as a means to close this support inquiry.
- DougBTX 14y agoYou're right, those are different things. The article doesn't make the distinction, but in the screenshot the user says, "I can call my bank and have the refund done that way."
- dangrossman 14y agoVisa Chargeback Code 53: Not as Described/Defective Merchandise MasterCard Chargeback Code 53: Cardholder Dispute Defective/Not as Described Discover Chareback Code RM: Quality of Goods or Services Dispute Charging a credit card but providing a defective product is a valid chargeback reason.