3 ms·
Disputing a card transaction has always resulted in a ban on Origin. But it has also always resulted in a ban on Steam as well. Ostensibly for the reason of car
by lambada 14y ago
Disputing a card transaction has always resulted in a ban on Origin. But it has also always resulted in a ban on Steam as well. Ostensibly for the reason of card fraud and fraudulent accounts.
Note: I'm referring to in the US here, I'm unsure of the legality of doing that in the EU.
- Udo 14y agoBut in this case it's not the transaction itself that's being disputed. That person wants to return the game because it has a defect. Returning defective goods is not the same as disputing the transaction, is it? The vindictive support worker implied this himself when he said the ban was within his discretion to use as a means to close this support inquiry.
- DougBTX 14y agoYou're right, those are different things. The article doesn't make the distinction, but in the screenshot the user says, "I can call my bank and have the refund done that way."
- dangrossman 14y agoVisa Chargeback Code 53: Not as Described/Defective Merchandise MasterCard Chargeback Code 53: Cardholder Dispute Defective/Not as Described Discover Chareback Code RM: Quality of Goods or Services Dispute Charging a credit card but providing a defective product is a valid chargeback reason.
- jeltz 14y agoThe refund policy is nothing new to online game stores (though I do not like it). What is new here is that they publicly offered refunds, an offer which they did not intend to honour.
- gnu8 14y agoThis is a mafia-like tactic. "It would be a shame if anything happened to the rest of your games..." A state attorney general should weigh in on this.
- johnward 14y agoI didn't decide to chargeback yet. If I do and I see the same responses from origin support I will at least file a complaint with the Ohio Attorney General. Although in the past it did me no good.
- gnu8 14y agoPerhaps small claims court?
- johnward 14y agoMeh. I don't really have the time to worry about $80. Maybe someone could go class action or something.
- gnu8 14y agoIt's worthwhile if it can be blogged about. EA might take real action to prevent a wave of small claims cases. You may already have given up the right to a class action in the EA ToS.
- fennecfoxen 14y agoAs far as blogging-can-help goes, I've had my tweets favorited by @TWCClassAction after posting something about how they demonstrated that they were storing my password in plain text. FWIW. Don't know if that'll come to anything.
- johnward 14y agoIt's still not fair. We should have consumer laws in place to protect this. You shouldn't lose an entire library of games you paid for because EA refused to refund you for a broken product.
- deleted 14y ago[deleted]