This is the problem though. Their always on DRM doesn't work, they obviously didn't have enough servers to handle the load even though they would have had sales

This is the problem though. Their always on DRM doesn't work, they obviously didn't have enough servers to handle the load even though they would have had sales figures before the game launched. Maybe if they launched the game with enough infrastructure to cope, there would be no issue here. As pointed out somewhere else, Blizzard have done this with their last few games; Stacraft 2 (both) and Diablo 3 and people don't complain (even though at the start there were a few teething issues). I understand the SaaS description, it's a very accurate one but the point is customers have paid for something that is essentially an overpriced server status and countdown application. This is not acceptable, it's not like the game was given away for free. People have paid for something they cannot use. How would you feel if you just bought a new car, drove it out of the dealership and found-out it had some amazing new technological anti-theft GPS immobiliser in your car that always needed to be connected to the monitoring company network and it was preventing you from driving it out of the dealership? The dealership refuse to refund your money even though they knew the car had this issue, but they sold it anyway so you have to wait for a fix... EA sold us a lemon, I feel very ripped off. Do EA even test their games any more or do they just develop them, throw some really buggy DRM implementation in and sell as many copies as possible? They're already one of the most hated companies in gaming, I guess they can't really lose out any more, they hit rock bottom a while ago. Much like the music industry, they'll eventually start losing copious amounts of cash and blame piracy instead of themselves. So tired of EA's crap.