It would depend on your local consumer laws. Under UK law, for example, Simcity would not currently be considered 'fit for purpose' and they're clearly obliged

It would depend on your local consumer laws. Under UK law, for example, Simcity would not currently be considered 'fit for purpose' and they're clearly obliged to give you a refund: http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/faulty_goods_e/what_is_meant_by_goods_not_fit_for_purpose.htm http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_... ...assuming you're buying it from a UK(/EU?) subsidiary. Local laws will vary. IANAL.